28.02.19 / Super8 / February

This month, Mel Bruning has collated eight eclectic articles all about communication in and out of the workplace.

Our February selection is a mix of everything we’ve emailed, shared, chatted about, and DM’d across the best in tech, content, business, and design.

We’ve got pieces to help support your next conversation—whether you’re chatting to a close friend, working remotely, or broadcasting to the world wide web. Welcome to Super8 in February! How to keep a long-term client relationship fresh.


1. How to keep a long-term client relationship fresh.

By Madeleine Morely
Found by Melanie Bruning

This piece opens with a frank comparison: a long-term relationship with a client is a bit like a marriage. You can reach a point where you stop challenging one another. This rut can work both ways—on the agency and client side. Building trust within a client relationship is explored through a case study from German design studio, State. Through a series of design executions, Madeleine explores the value of supporting long standing partnerships through in-depth research, intimate knowledge, and a sense of spontaneity.

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2. Working remotely, four years in.

By Julia Evans
Found by Kurt Smith

When your team’s communication is on point, working remotely can be a rewarding and flexible experience. When it isn’t, it can prove to be a personal and organisational challenge. This piece is part of an ongoing series from Julia Evans and her experiences working remotely. As part of the decision to take a role in San Francisco (while being based in Montreal), Julia shares her experiences in building team rapport, cross-country projects, and the value of over-communicating.

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3. How to talk to a friend struggling with their mental health.

By Aimée Lutkin
Found by Daniel Banik

Whether it’s a friend, family member or colleague, when someone is trying to open up about their mental health, it can be hard to know how to respond. Communication comes in all shapes and sizes when it comes to supporting someone you care about. While we’ve generally become more open about mental health as a community, there’s still uncertainty when it comes to listening and offering help. This piece covers a few suggestions to help direct the conversation. Read more How to talk to a friend struggling with their mental health.

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4. Why you should work less and spend more time on hobbies.

By Gaetano DiNardi
Found by Sarah El-Atm

This piece from the Harvard Business Review kicks off with a familiar premise: professionals around the world feel increasingly pressed for time, and they’re giving up on the things that matter to them. Author Gaetano DiNardi shares his personal experience of trying to find time to compose music, while maintaining his role as head of demand generation for Nextiva. His article explores the price of cutting out hobbies, and how having time to cultivate them makes for a productive and creative workplace. Read more Why you should work less and spend more time on hobbies.

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5. OpenAI built a text generator so good, it’s considered too dangerous to release.

By Zack Whittaker
Found by Elliott Grigg

There’s nothing quite like words written by humans, for humans. Right? Non-profit artificial intelligence company, OpenAI, has built a text generator that’s so convincing, it may have applications that work against us. The new natural language model can adapt to the style and content of text and generate realistic ruminations on a topic or idea. As this intelligence grows in an area meant for good, it also creates a potential tool for generating fake news and imitating humans for more malicious purposes—making the product too dangerous for public release. At ease copywriters, the storm isn’t upon us just yet.

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6. Best UX practices for search inputs.

By Dawson Beggs
Found by John Broadfoot

Not every form of communication is a conversation. Sometimes it’s an interaction online. This piece looks into improving a specific area of user interaction and experience: the search box. Search is a powerful tool, and as one of the most common elements that we interact with on a daily basis, search input usability is an important consideration. Covering input fields, placeholder text, icons, and autocomplete, refine your search input with these tips from UX Collective.

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7. Prioritise opportunities, not solutions.

By Teresa Torres
Found by James Otter

'Solutions' are often a collection of features or ideas that come together as an excellent digital product. But as Teresa Torres explains, prioritising solutions is a side effect of being output focussed. When developers are judged by what they deliver (a feature, function, or solution), key decisions hinge on what needs to be built, and when. Teresa suggests measuring success by outcomes rather than output. Sometimes it’s less about the 'solutions' we deliver, and more about the problems we can alleviate or remove to create opportunities for people.

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8. Making Google fonts faster.

By Sia Karamalegos
Found by Lucas Mounsey

If your team uses Google Fonts on a website or web application, use this guide to load online content faster. Page load time and website performance are key factors that contribute to capturing your audience’s attention quickly; they're related to other SEO and ranking benefits too. This reference provides some practical and technical tips to ensure a faster load time. With insights into reducing latency time, guidance on self-hosting fonts, and tips on new technologies, try applying these ideas to your platform.

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