09.04.15 / Good Business / Why We Don't Work For Free

Why We Dont Work For Free 976 607

It’s often that we are approached to participate in free pitches – from time to time in our history, we’ve said yes.

We’ve learnt a thing or two in that time, and from today, we’re deciding to say no, and this is why.

Some call it free pitching whilst others accept it as a standard way of doing business in the creative services industry.

I like to call it ‘working for free’ and this article explains why our business, TANK, chooses not to do it.

Much has been written about free pitching. The practice is common in creative services industries and is fuelled by organisations (the client) seeking to receive a range of strategic marketing, communications and design/creative ideas from a range of agencies during a courting process known as ‘the pitch’.

Sometimes referred to as ‘indicative ideas’ or ‘creative ideas’, the request appears in a brief and forms a key part of the selection criteria for respondents.

These ideas can amount to weeks of unpaid work for the agencies taking part in the pitch; not to mention the intellectual property issues that play out in this unregulated scene.

The practice of free pitching is further validated when creative agencies willingly give their work away for free, under the promise of potentially fruitful future work from these clients.

This is to the detriment of the work, as the process itself allows little time for immersion, understanding, empathy and insight – all of which contribute greatly to ideas that are useful, meaningful and altogether effective.

It also places the creative agency in a position where it is conducting core business without pay.

It is not the purpose of this article to explain the various sides of the free pitching debate – these can be easily found with a search engine.

This article is also not meant to take the moral high ground – I admit freely that we have (regrettably) taken part in free pitches in the past for various reasons and with a wide range of clients from state government bodies to organisations involved in education, utilities and the arts. We’ve learnt from these experiences and as part of our own business strategy moving forward, we’ve chosen to not take part in any requests for proposals, tenders or pitches where we are asked to conduct our core business without pay.

Outlined below are the reasons why this business (TANK) has chosen to respectfully decline these invitations:

1. We believe in mutual respect and healthy, professional and collaborative client-agency relationships.

We believe that a great, mutually respectful client-agency relationship doesn’t begin with one party requesting free work from the other.

We are immensely proud of our client relationships.

Our work is collaborative, immersive and creative – none of which can occur when one party is observing the other passively and without input, while the other is working without a value placed on their time, expertise and output.

Our clients respect what we have to bring to the table, our team work with global boards of directors, committees, councils, diverse ranges of stakeholder groups and communities around Australia to carry out the work they do – from research, to strategy to design. Without a mutual respect for the people we work with, what do we have left?

When we are asked to conduct core business without payment, there is an immediate imbalance in the relationship; a building without the foundations.

2. Our expertise in areas of brand development, campaigns and digital has been highly awarded by relevant industry bodies.

Each of the owners of the business has over 20 years experience in digital, creativity, strategy, production, design and brand strategy working with some of Australia’s leading brands on award-winning campaigns that have solved some of the more complex communications issues in the last two decades.

At TANK, we’ve also had the honour of having worked with successful national and international organisations; Australia Post, GM Holden, La Trobe University, Sladen Legal, Herbert Smith Freehills, The Department of Human Services, Netball Australia; to name a few.

We’re proud of the work we’ve done and so are our clients.

This expertise goes a long way to answer the big question in many requests for proposals: Does the agency have the relevant experience and expertise to do the job?

3. Our focus as a profitable business is to do billable work for billable clients.

The only time we don’t do billable work for a billable client is when we are doing one of our own self-initiated projects. Any other time is at the sacrifice of time on our current clients and our business.

Our minimum fee for pitch situations where work is required in response to a brief begins at AUD$5,000.

This minimum fee covers the following:

  • Receiving the brief from the client via teleconference or in person.
  • Conducting research relevant to answering the challenge in the brief.
  • The allocation of one senior person of the relevant discipline, for one week to develop the proposed solution.
  • Billable time, materials, travel to one Melbourne metropolitan area and the transfer of intellectual property, and the work, once the sum is paid in full.

If you are reading this and you are a potential client seeking to engage us, you’re more than welcome to send us an email, or call us. Our details are freely available on our website.

If you would like TANK to do some work for you, and expect to have us engage in a free pitch, we respectfully decline in advance.

If you are a creative agency who also doesn’t believe in working for free, we extend an invitation to you, to take this article and publish it on your own website. All we ask is that you credit its original source.

Also, we extend the following suggestions on how to use the money you would’ve spent on a free pitch, instead of working for free:

  1. Develop a self-initiated project that will help your business reach clients who respect what you bring to the table.
  2. Fund an idea that will help people in need.
  3. Send us an email and if possible, we’ll collaborate with you on a project to create positive change for people who need it most.

About TANK

Established in 1997 in Melbourne, our work has been recognised with effectiveness awards from leading industry bodies, including the Australian Graphic Design Association (AGDA) and the Australian Marketing Institute (AMI).

In the last eighteen years of being in business, we have been privileged to work with some of Australia’s most successful organisations.

Jim Antonopoulos’ career spans 20+ years working in digital, strategy and design.

Michelle Jeavons and Richard Foster also have careers in advertising and design spanning 20+ years, co-founded TANK in 1997 and are the glue that holds our culture, clients and team together.

Our wonderful staff through the years have played leading, voluntary roles on Australian industry bodies and advisory boards for the betterment of the Australian creative services industry and developing professional and ethical frameworks for Australian businesses to engage with creative agencies.

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AGDA